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1. What day of the month is my bill due?
2. What is the minimum monthly bill?
3. Do you offer auto-pay?
4. My home is vacant - why am I still receiving a bill?
5. Why does my landlord get a copy of my late notice?
6. What happens if my utilities get disconnected/shut-off?
7. What is a "unit" of water; how much water is in each "unit"?
8. How are my sewer consumption charges determined?
9. When is shut-off day?
10. My bill is the same every month - does the city estimate usage?