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Utility Billing Process and Policies
Utility Billing is managed by the city's Finance Department.  If you have questions regarding your utility bill, please contact us by phone at 360-342-5002 or by using our online request form.  

Billing Process
Water meters are read and bills—detailing water, sewer, and stormwater drainage charges—are mailed monthly. Payment is due upon receipt and is considered past due/delinquent if not received by the Finance Department by 5:00pm on the due date referenced on the bill. See a Sample Utility Bill.

Payment Options

To best serve our customers, we offer a variety of payment options.
  • In person at City Hall located at 109 SW 1st Street; we are available Monday - Friday from 9am - 5pm, excluding holidays.
  • In a drop-box located just outside the City Hall main entrance
  • By mail: Enclose the bill payment stub with your check and mail to PO Box 2723, Portland, OR 97208-2723.  Please allow five (5) business days for delivery.  (A return envelope is enclosed with your bill.)
  • The Direct Payment Plan allows your utility bill payment to be automatically withdrawn each billing cycle from your checking or savings account.  
  • Pay online with a debit/credit card (2.5% service fee), or using a checking account ($1.25 flat-rate service fee).

Rates & Fees

Responsibility

All utility bills are the responsibility of the property owner. 
Note to Tenants: If you are a renter, the property owner/landlord may be billed instead of you. You should confirm your specific arrangements with your landlord to avoid issues of late fees and service termination. 

Disputes
Disputes regarding past due bills must be filed in writing prior to the date of termination on the Past Due Notice. Customers may request a hearing to produce evidence why such utilities shall not be terminated.

Disputes should be addressed to: 
Finance Director 
City of Battle Ground 
109 SW 1st Street Suite 217 
Battle Ground, WA 98604 

Red Flag Policy
The city has a Red Flag Policy to prevent identity theft in maintaining utility customer data as well as customer payments.  City of Battle Ground data is secured using industry standard methods to protect from any unauthorized access. The City does not retain credit card or checking account numbers for payments made through the Internet. 



Contact

Kawni Toulson
Senior Accounting Specialist
Contact Me

109 S.W. 1st St., Suite 217
Battle Ground, WA 98604

Ph: (360) 342-5002
Fx: (360) 342-5029

Counter Hours
Monday - Friday
9:00 am - 5:00 pm