What happens if my utilities get disconnected/shut-off?

Customers who are in past-due (delinquent) status receive a late notice stating as much. The past-due notice contains important information, including the amount owing for immediate payment, and the final date payment will be accepted without further penalty.

Should the utility account remain in past-due status upon the beginning of the shut-off day stated on the bill, a $27.00 administration fee will be assessed on the account, and services will be terminated.

Any customer who is disconnected for non-payment shall not be reconnected until the past
due balance is paid in full. 

After-hours reconnections (those made after 5:00pm) will include an additional charge of
$95.00, which will be added to the account and due with the next regular-bill.

Show All Answers

1. What day of the month is my bill due?
2. What is the minimum monthly bill?
3. Does the City offer auto-pay?
4. My home is vacant - why am I still receiving a bill?
5. Why does my landlord get a copy of my late notice?
6. What happens if my utilities get disconnected/shut-off?
7. What is a "unit" of water; how much water is in each "unit"?
8. How are my sewer consumption charges determined?
9. When is shut-off day?
10. My bill is the same every month - does the city estimate usage?